Changed your mind? Email us at firstname.lastname@example.org and we’d be happy to help.
Important bits to keep in mind:
- We offer free exchanges on Canadian orders.
- Contact us for our return address. Numi does not cover the cost of Canadian return shipments.
- You have 30 days from when you receive your item to initiate your return or exchange. If you’re unable to return it within the 30-day period, please let us know.
- All garments must be unwashed, unworn, and with tags attached. We can’t accept them in any other condition.
- For orders under $90, a $12.00 fee will be deducted from your refund for shipping costs.
- Refunds will be made onto your original payment method within 7 days of us receiving the return. Some banks may take up to 10 days to process the refund.
- Please allow up to 14 business days for exchanges to be processed once the item is delivered to our fulfillment centre.
- We don’t accept liability for items that get lost or damaged in transit back to us.
Learn more about returns and exchanges for U.S. and international orders, here.
- All accessories are final sale.
- Items purchased at 20% off or greater are final sale.
- For hygienic reasons, we cannot accept returns on face masks and bodysuits.
- Gift cards are final sale and cannot be refunded or redeemed for monetary value.
- Your order number
- A picture of the defect