Returns & Exchanges

Changed your mind? Email us at customercare@wearnumi.com and we’d be happy to help.

Important bits to keep in mind: 

  • We offer free exchanges on Canadian orders. 
  • Contact us for our return address. Numi does not cover the cost of Canadian return shipments.
  • You have 30 days from when you receive your item to initiate your return or exchange. If you’re unable to return it within the 30-day period, please let us know.
  • All garments must be unwashed, unworn, and with tags attached. We can’t accept them in any other condition.
  • For orders under $90, a $12.00 fee will be deducted from your refund for shipping costs. 
  • Refunds will be made onto your original payment method within 7 days of us receiving the return. Some banks may take up to 10 days to process the refund.
  • Please allow up to 14 business days for exchanges to be processed once the item is delivered to our fulfillment centre.
  • We don’t accept liability for items that get lost or damaged in transit back to us.

Learn more about returns and exchanges for U.S. and international orders, here.

Final Sale

  • All accessories are final sale.
  • Items purchased at 20% off or greater are final sale.
  • For hygienic reasons, we cannot accept returns on face masks and bodysuits.
  • Gift cards are final sale and cannot be refunded or redeemed for monetary value.
Our Guarantee
If you believe you've received a defective item*, kindly contact us at customercare@wearnumi.com. In your email, please include the following:
  • Your order number
  • A picture of the defect
Numi undershirts are covered against manufacturing defects 5 days from the date of delivery. If don't contact us within 5 days from the delivery date, you will not be eligible for a refund or exchange as a result of defective or damaged item.
*Please note our clothing is garment dyed and enzyme washed. Due to this process, there may be slight variations in color.