Returns & Exchanges
Returns and Exchanges
If you’re not satisfied with an item, you can return it for a refund within 90 days. Please note that all marked down items are final sale.
SHIP YOUR ITEMS BACK:
Once your request for an exchange or refund has been approved by customer care, please ship the item(s) to NUMI Canada and include your completed Return Slip:
c/o The Joe Fresh Centre for Fashion Innovation
10 Dundas Street East, Suite 600
*For all CANADIAN returns and exchanges Customers are required to cover return shipping costs for any exchanges/returns.
When the product has been shipped back & received, we will review the return and refund your credit card, or issue the exchange order. Please note that it can take an additional 2 to 10 business days for the refund to post to your credit card account.
If you received a defective or damaged item, please contact us at firstname.lastname@example.org
If you would like to exchange your order for a different size or style, please contact us directly at email@example.com to arrange for product exchange.
**Please note to use our pre-paid labels, shipments must be sent from the United States.