Returns and Exchanges
Changed your mind? Email us at firstname.lastname@example.org and we’d be happy to help.
Important bits to keep in mind:
- We offer free returns and exchanges on Canadian orders. Please contact us for a pre-paid label.
- You have 30 days from when you receive your item to initiate your return or exchange.
- All garments must be unwashed, unworn, and with tags attached. Items received in any other condition will not be issued a refund and will not be returned to the sender.
- For orders under $100, a $12.00 fee will be deducted from your refund for shipping costs.
- Refunds will be made onto your original payment method within 7 days of us receiving the return. Some banks may take up to 10 days to process the refund.
- Please allow up to 14 business days for exchanges to be processed once the item is delivered to our fulfillment centre.
- We don’t accept liability for items that get lost or damaged in transit back to us.
Learn more about returns and exchanges for U.S. and international orders, here.
- All accessories are final sale.
- Items purchased at greater than 20% off are final sale.
- For hygienic reasons, we cannot accept returns on face masks and bodysuits.
- The Almost Perfect Collection is final sale.
- Gift cards are final sale and cannot be refunded or redeemed for monetary value.
- Your order number
- A picture of the defect