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Returns & Exchanges


Not what you had in mind?

We are happy to offer you an exchange for a different style or size, or a refund for your order of full price items. Please contact us at customercare@nudypatooty.com for approval of your return. 

Please note that all marked down items are final sale

CANADA

SHIP YOUR ITEMS BACK:

Once your request for an exchange or refund has been approved by customer care, please ship the item(s) to Nudy Patooty Canada as well as a completed Return Slip

NUDY PATOOTY
c/o The Joe Fresh Centre for Fashion Innovation
10 Dundas Street East, Suite 600
Toronto, ON
M5B 2G9

 *For all CANADIAN returns and exchanges Customers are required to cover shipping costs for any exchanges/returns.

When the product has been shipped back & received, we will review the return and refund your credit card, or issue the exchange order. Please note that it can take an additional 2 to 10 business days for the refund to post to your credit card account.

    Some important details:

    • Any returned items must be unworn and in the condition you received them with tags attached.
    • We also can’t accept returns purchased from other retailers besides www.nudypatooty.com.
    • To use our pre-paid labels, shipments must be sent from the United States.
    • If you purchased your item on sale, we accept returns on sale items within 30 days however do not offer free returns.  Simply email us at customercare@nudypatooty.com and we will provide you with a return form to be completed and sent back with your goods.

    Defective/Damaged Items

    If you received a defective or damaged item, please contact us at 1 (855) 948-4333 or customercare@nudypatooty.com.  Our hours are 9:00 am to 5:00 pm EST Monday to Friday, but you can also leave a message and we’ll get back to you as soon as possible.

    Exchanges

    If you would like to exchange your order for a different size or style, please contact us directly at customercare@nudypatooty.com to arrange for product exchange.