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Returns & Exchanges


Returns and Exchanges


If you’re not satisfied with an item, you can return it for a refund within 90 days. Please note that all marked down items are final sale.

CANADA

SHIP YOUR ITEMS BACK:

Once your request for an exchange or refund has been approved by customer care, please ship the item(s) to NUMI Canada and include your completed Return Slip:

NUMI
c/o The Joe Fresh Centre for Fashion Innovation
10 Dundas Street East, Suite 600
Toronto, ON
M5B 2G9

 *For all CANADIAN returns and exchanges Customers are required to cover return  shipping costs for any exchanges/returns.

When the product has been shipped back & received, we will review the return and refund your credit card, or issue the exchange order. Please note that it can take an additional 2 to 10 business days for the refund to post to your credit card account.

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Defective/Damaged Items

If you received a defective or damaged item, please contact us at customercare@wearnumi.com

Exchanges

If you would like to exchange your order for a different size or style, please contact us directly at customercare@wearnumi.com to arrange for product exchange.

**Please note to use our pre-paid labels, shipments must be sent from the United States.