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Returns & Exchanges

Not what you had in mind?

We are happy to offer you an exchange for a different style or size, or a refund for your order of full price items. Please contact us at customercare@nudypatooty.com for approval of your return. 

Please note that all marked down items are final sale



Once your request for an exchange or refund has been approved by customer care, please ship the item(s) to Nudy Patooty Canada as well as a completed Return Slip

c/o The Joe Fresh Centre for Fashion Innovation
10 Dundas Street East, Suite 600
Toronto, ON
M5B 2G9

 *For all CANADIAN returns and exchanges Customers are required to cover shipping costs for any exchanges/returns.

When the product has been shipped back & received, we will review the return and refund your credit card, or issue the exchange order. Please note that it can take an additional 2 to 10 business days for the refund to post to your credit card account.

    Some important details:

    • Any returned items must be unworn and in the condition you received them with tags attached.
    • We also can’t accept returns purchased from other retailers besides www.nudypatooty.com.
    • To use our pre-paid labels, shipments must be sent from the United States.
    • If you purchased your item on sale, we accept returns on sale items within 30 days however do not offer free returns.  Simply email us at customercare@nudypatooty.com and we will provide you with a return form to be completed and sent back with your goods.

    Defective/Damaged Items

    If you received a defective or damaged item, please contact us at 1 (855) 948-4333 or customercare@nudypatooty.com.  Our hours are 9:00 am to 5:00 pm EST Monday to Friday, but you can also leave a message and we’ll get back to you as soon as possible.


    If you would like to exchange your order for a different size or style, please contact us directly at customercare@nudypatooty.com to arrange for product exchange.